{"id":7977,"date":"2026-09-18T23:21:21","date_gmt":"2026-09-18T23:21:21","guid":{"rendered":"https:\/\/corefragrance.ch\/?page_id=7977"},"modified":"2026-09-18T23:21:22","modified_gmt":"2026-09-18T23:21:22","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/corefragrance.ch\/ch\/frequently-asked-questions\/","title":{"rendered":"H\u00e4ufig gestellte Fragen"},"content":{"rendered":"\n<style>\n.entry-header.ast-no-thumbnail{display:none}\n.core-faq-page{max-width:920px;margin:0 auto;padding:92px 28px 110px;color:#171717}.core-faq-kicker{font:500 10px\/1.4 Arial,sans-serif;letter-spacing:.2em;text-transform:uppercase;text-align:center;color:#777;margin:0 0 18px}.core-faq-title{font:400 clamp(38px,5vw,64px)\/1.08 Georgia,'Times New Roman',serif;text-align:center;margin:0}.core-faq-intro{max-width:650px;margin:22px auto 60px;text-align:center;font:400 15px\/1.8 Arial,sans-serif;color:#666}.core-faq-group{margin:54px 0}.core-faq-group h2{font:400 28px\/1.25 Georgia,'Times New Roman',serif;margin:0 0 14px;color:#1b1b1b}.core-faq-page details{border-top:1px solid #d8d4cd;margin:0}.core-faq-page details:last-child{border-bottom:1px solid #d8d4cd}.core-faq-page summary{list-style:none;cursor:pointer;padding:20px 44px 20px 0;position:relative;font:400 12px\/1.55 Arial,sans-serif;letter-spacing:.08em;text-transform:uppercase;color:#2b2b2b}.core-faq-page summary::-webkit-details-marker{display:none}.core-faq-page summary:after{content:'+';position:absolute;right:4px;top:18px;font:300 22px\/1 Arial,sans-serif}.core-faq-page details[open] summary:after{content:'\u2212'}.core-faq-answer{padding:0 54px 22px 0;font:400 14px\/1.75 Arial,sans-serif;color:#5a5a5a}.core-faq-answer p{margin:0 0 10px}.core-faq-answer a{color:#222;text-decoration:underline;text-underline-offset:4px}.core-faq-cta{text-align:center;margin-top:70px;padding:42px 24px;background:#f5f2ec}.core-faq-cta h2{font:400 30px\/1.25 Georgia,'Times New Roman',serif;margin:0 0 12px}.core-faq-cta p{font:400 14px\/1.7 Arial,sans-serif;color:#666;margin:0 0 24px}.core-faq-cta a{display:inline-block;padding:13px 22px;border:1px solid #222;color:#222;text-decoration:none;font:500 10px\/1 Arial,sans-serif;letter-spacing:.14em;text-transform:uppercase}@media(max-width:640px){.core-faq-page{padding:62px 20px 80px}.core-faq-intro{margin-bottom:42px}.core-faq-group{margin:42px 0}.core-faq-group h2{font-size:24px}.core-faq-page summary{padding:18px 38px 18px 0;font-size:11px}.core-faq-answer{padding-right:12px}}\n<\/style>\n<section class=\"core-faq-page\">\n<p class=\"core-faq-kicker\">CORE fragrance guide<\/p>\n<h1 class=\"core-faq-title\">Frequently asked questions.<\/h1>\n<p class=\"core-faq-intro\">Clear answers about niche fragrance, samples, personal perfume creation, delivery and care. Begin with curiosity; no knowledge of perfumery is required.<\/p>\n<div class=\"core-faq-group\"><h2>Choosing your fragrance<\/h2>\n<details><summary>What is a niche perfume?<\/summary><div class=\"core-faq-answer\"><p>A niche perfume is created around an artistic scent idea rather than a mass-market trend. CORE fragrances are composed as distinctive scent stories and hand-filled in small batches in Switzerland.<\/p><\/div><\/details>\n<details><summary>What does Extrait de Parfum mean?<\/summary><div class=\"core-faq-answer\"><p>Extrait de Parfum is a concentrated fragrance format. It generally wears with greater depth and persistence than lighter formats, although longevity varies with the formula, your skin, the weather and how much you apply.<\/p><\/div><\/details>\n<details><summary>How do I choose the right fragrance online?<\/summary><div class=\"core-faq-answer\"><p>Start with the character you want to feel\u2014fresh, floral, warm, woody, bright or enveloping\u2014then compare the top, heart and base notes on each product page. If you are unsure, a 3 ml sample lets you experience the full development on your own skin.<\/p><\/div><\/details>\n<details><summary>Are fragrances only for women or men?<\/summary><div class=\"core-faq-answer\"><p>Fragrance has no fixed gender. Our feminine, masculine and universal collections are helpful directions, not rules. Choose the scent profile that feels most natural to you.<\/p><\/div><\/details>\n<details><summary>Can I try a perfume before buying a full bottle?<\/summary><div class=\"core-faq-answer\"><p>Yes. Every CORE collection fragrance is available in a 3 ml discovery size. Eligible sample purchases include a credit toward a later full-bottle order. <a href=\"\/free-sample\/\">Explore samples and discovery credit<\/a>.<\/p><\/div><\/details>\n<\/div>\n<div class=\"core-faq-group\"><h2>Your personal creation<\/h2>\n<details><summary>How does a personalised perfume work?<\/summary><div class=\"core-faq-answer\"><p>Tell Maddy, our AI scent guide, about a memory, atmosphere or notes you love. Review the suggested oils, shape your formula and choose Create Perfume when it feels right. <a href=\"\/capture-my-core-memory\/\">Create your personal fragrance<\/a>.<\/p><\/div><\/details>\n<details><summary>Do I need to understand perfume notes?<\/summary><div class=\"core-faq-answer\"><p>No. You can begin with a place, person, season, colour, feeling or memory. The guided conversation translates your words into a clear scent direction and explains the suggested notes as you go.<\/p><\/div><\/details>\n<details><summary>Can I change the suggested formula?<\/summary><div class=\"core-faq-answer\"><p>Yes. The suggestions are a starting point. Add the oils that speak to you, continue the conversation and refine the balance before creating your perfume.<\/p><\/div><\/details>\n<details><summary>Can I sample my personalised perfume first?<\/summary><div class=\"core-faq-answer\"><p>Yes. Choose the 3 ml format to discover the creation on skin before committing to a larger bottle. Eligible personalised samples include a CHF 15.95 discovery credit toward a later customised bottle purchase of CHF 69.95 or more.<\/p><\/div><\/details>\n<details><summary>Where is my perfume made?<\/summary><div class=\"core-faq-answer\"><p>CORE fragrances are made and hand-filled in small batches in Switzerland.<\/p><\/div><\/details>\n<\/div>\n<div class=\"core-faq-group\"><h2>Wearing and caring for perfume<\/h2>\n<details><summary>How long will perfume last on my skin?<\/summary><div class=\"core-faq-answer\"><p>Wear time differs for every formula and person. Skin type, temperature, humidity and application all matter. Apply lightly to pulse points and allow the fragrance to unfold without rubbing the skin.<\/p><\/div><\/details>\n<details><summary>How should I store my perfume?<\/summary><div class=\"core-faq-answer\"><p>Keep the bottle upright in a cool, dry and dark place. Avoid direct sunlight, heaters, bathrooms and large temperature changes, which can alter the fragrance over time.<\/p><\/div><\/details>\n<\/div>\n<div class=\"core-faq-group\"><h2>Orders, delivery and returns<\/h2>\n<details><summary>Where does CORE Fragrance deliver?<\/summary><div class=\"core-faq-answer\"><p>We deliver within Switzerland and Liechtenstein using Swiss Post. No customs duties apply to these domestic orders.<\/p><\/div><\/details>\n<details><summary>How much is shipping?<\/summary><div class=\"core-faq-answer\"><p>Standard shipping starts at CHF 6. Orders over CHF 80 receive free standard delivery within Switzerland and Liechtenstein. Available methods and exact costs appear at checkout.<\/p><\/div><\/details>\n<details><summary>When will my order arrive?<\/summary><div class=\"core-faq-answer\"><p>Orders are normally prepared within 1\u20133 working days. After dispatch, Swiss Post A-Mail usually takes one working day and B-Mail usually takes 2\u20133 working days. Peak periods may take longer.<\/p><\/div><\/details>\n<details><summary>Can I track my order?<\/summary><div class=\"core-faq-answer\"><p>Yes. When tracking is available, the dispatch email includes your tracking number. Signed-in customers can also open the order in My Account and follow the Swiss Post link.<\/p><\/div><\/details>\n<details><summary>Can I return a fragrance?<\/summary><div class=\"core-faq-answer\"><p>Eligible unopened, unused and sealed products may be requested for return within 30 days. Open perfumes, samples, discovery sizes and personalised fragrances cannot be returned for hygiene, safety and customisation reasons. Please contact us before sending anything back. <a href=\"\/return-policy\/\">Read the full return policy<\/a>.<\/p><\/div><\/details>\n<details><summary>What if my order arrives damaged or incorrect?<\/summary><div class=\"core-faq-answer\"><p>Contact <a href=\"mailto:info@corefragrance.ch\">info@corefragrance.ch<\/a> within three calendar days and include your order number plus clear photographs or a short video. Once confirmed, we will arrange a replacement or refund without additional shipping cost.<\/p><\/div><\/details>\n<\/div>\n<div class=\"core-faq-cta\"><h2>Still curious?<\/h2><p>Tell us what you are looking for and we will help you find the right direction.<\/p><a href=\"\/contact\/\">Contact the house<\/a><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>CORE fragrance guide Frequently asked questions. Clear answers about niche fragrance, samples, personal perfume creation, delivery and care. 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