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Frequently asked questions

CORE fragrance guide

Frequently asked questions.

Clear answers about niche fragrance, samples, personal perfume creation, delivery and care. Begin with curiosity; no knowledge of perfumery is required.

Choosing your fragrance

What is a niche perfume?

A niche perfume is created around an artistic scent idea rather than a mass-market trend. CORE fragrances are composed as distinctive scent stories and hand-filled in small batches in Switzerland.

What does Extrait de Parfum mean?

Extrait de Parfum is a concentrated fragrance format. It generally wears with greater depth and persistence than lighter formats, although longevity varies with the formula, your skin, the weather and how much you apply.

How do I choose the right fragrance online?

Start with the character you want to feel—fresh, floral, warm, woody, bright or enveloping—then compare the top, heart and base notes on each product page. If you are unsure, a 3 ml sample lets you experience the full development on your own skin.

Are fragrances only for women or men?

Fragrance has no fixed gender. Our feminine, masculine and universal collections are helpful directions, not rules. Choose the scent profile that feels most natural to you.

Can I try a perfume before buying a full bottle?

Yes. Every CORE collection fragrance is available in a 3 ml discovery size. Eligible sample purchases include a credit toward a later full-bottle order. Explore samples and discovery credit.

Your personal creation

How does a personalised perfume work?

Tell Maddy, our AI scent guide, about a memory, atmosphere or notes you love. Review the suggested oils, shape your formula and choose Create Perfume when it feels right. Create your personal fragrance.

Do I need to understand perfume notes?

No. You can begin with a place, person, season, colour, feeling or memory. The guided conversation translates your words into a clear scent direction and explains the suggested notes as you go.

Can I change the suggested formula?

Yes. The suggestions are a starting point. Add the oils that speak to you, continue the conversation and refine the balance before creating your perfume.

Can I sample my personalised perfume first?

Yes. Choose the 3 ml format to discover the creation on skin before committing to a larger bottle. Eligible personalised samples include a CHF 15.95 discovery credit toward a later customised bottle purchase of CHF 69.95 or more.

Where is my perfume made?

CORE fragrances are made and hand-filled in small batches in Switzerland.

Wearing and caring for perfume

How long will perfume last on my skin?

Wear time differs for every formula and person. Skin type, temperature, humidity and application all matter. Apply lightly to pulse points and allow the fragrance to unfold without rubbing the skin.

How should I store my perfume?

Keep the bottle upright in a cool, dry and dark place. Avoid direct sunlight, heaters, bathrooms and large temperature changes, which can alter the fragrance over time.

Orders, delivery and returns

Where does CORE Fragrance deliver?

We deliver within Switzerland and Liechtenstein using Swiss Post. No customs duties apply to these domestic orders.

How much is shipping?

Standard shipping starts at CHF 6. Orders over CHF 80 receive free standard delivery within Switzerland and Liechtenstein. Available methods and exact costs appear at checkout.

When will my order arrive?

Orders are normally prepared within 1–3 working days. After dispatch, Swiss Post A-Mail usually takes one working day and B-Mail usually takes 2–3 working days. Peak periods may take longer.

Can I track my order?

Yes. When tracking is available, the dispatch email includes your tracking number. Signed-in customers can also open the order in My Account and follow the Swiss Post link.

Can I return a fragrance?

Eligible unopened, unused and sealed products may be requested for return within 30 days. Open perfumes, samples, discovery sizes and personalised fragrances cannot be returned for hygiene, safety and customisation reasons. Please contact us before sending anything back. Read the full return policy.

What if my order arrives damaged or incorrect?

Contact info@corefragrance.ch within three calendar days and include your order number plus clear photographs or a short video. Once confirmed, we will arrange a replacement or refund without additional shipping cost.

Still curious?

Tell us what you are looking for and we will help you find the right direction.

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